Refund policy

30-day returns

You may request a return within 30 days of delivery by emailing info@exyr.shop with your order number.

Because a sleep mask touches the face, returned masks must be unused, unworn, clean and in their original packaging. Used or opened masks cannot be returned for change of mind unless they are faulty.

Damaged, faulty or incorrect orders

Check your order when it arrives. If it is damaged, faulty or incorrect, contact us within 7 days and include clear photos. We will review the issue and arrange a replacement or refund when appropriate.

How to return an item

Do not send an item back before contacting us. If your return is approved, we will send return instructions. Customers pay return shipping for change-of-mind returns. EXYR pays reasonable return shipping when we sent the wrong item or confirmed that the item was faulty.

Refunds

We will tell you when the return has been inspected. Approved refunds are sent to the original payment method within 10 business days. Your bank may need more time to show the refund.

Exceptions

Gift cards and items marked final sale cannot be returned. This policy does not remove any rights you have under applicable consumer law.

Questions? Email info@exyr.shop.